Privacy Policy

1. Introduction

Whatomate ("we", "our", or "us") provides WhatsApp automation services for Shopify merchants. This Privacy Policy explains how we collect, use, and protect information when you install our Shopify App or visit our website whatomated.com.

2. Data We Collect

To provide our services, we collect the following data from your Shopify store via official APIs:

• Store Information: Shop name, email, and domain.
• Order Data: Order ID, customer phone number (for WhatsApp delivery), items purchased, and total value.
• Customer Data: Specifically phone numbers provided during checkout for the purpose of sending automated updates.

3. How We Use Your Data

We use the collected information strictly for:

• Sending automated WhatsApp order confirmations and fulfillment updates.
• Recovering abandoned checkouts via WhatsApp reminders.
• Providing analytics to the merchant on message delivery and conversion rates.

We do not sell, rent, or trade your data or your customers' data to third parties.

4. Data Storage & Security

Your data is stored securely using industry-standard encryption (AES-256-GCM). Access tokens and sensitive identifiers are encrypted at rest. We use enterprise-grade cloud providers (Render, PostgreSQL) with strict access controls.

5. Your Rights (GDPR/CCPA)

Merchants and their customers have the right to access, redact, or delete their personal data. We fully support Shopify's mandatory GDPR webhooks (`customers/redact`, `shop/redact`, `customers/data_request`). Any request made via the Shopify admin will be processed automatically within 48 hours.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: support@whatomated.com